They want to return an international order, and the seller doesn't provide a return address in the UK, a pre-paid return label, or a full refund without the item being returned.īuyers have to file an A-to-z Guarantee claim within 90 days of the Estimated Delivery Date.The seller refuses to accept a return request that’s within Amazon’s return policy.They’ve returned an item but haven’t received a refund from the seller.It’s either damaged during shipping, defective, misclassified, misrepresented, or has parts missing.The item doesn’t arrive, or it arrives 3 days after the latest estimated delivery date or 30 days from the order date, whichever is sooner.What is an Amazon A-to-z Guarantee claim?Īmazon guarantees a refund, or partial refund, to buyers if: ![]() We take a look at what steps you can take to avoid Amazon A-to-z Guarantee claims before purchases and what to do when a customer experiences a problem. However for sellers, an A-to-z Guarantee claim can have a serious negative impact on their seller rating. Amazon’s A-to-z Guarantee is designed to give buyers confidence that if there are any major issues with their purchase they can easily get their money back.
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